Quality Assurance  
 

Labels n Labels has been a recognized quality leader in the label industry. The L n L Quality System emphasizes continuous improvement, defect prevention, and reduction of variation to achieve total customer satisfaction.

To fulfill customer quality requests, L n L has established a Quality Support Department. The staff is trained and ready to expeditiously review and resolve any quality issues.

Labels n Labels’ devotion to its customers never ends. We constantly improve our labels and promo items to meet growing industry demands.

Terms of Sales / Warranty

Payment Terms

Prepaid – All services are to be prepaid prior to initiation of order for all orders $500 or less.

Deposit/COD -  For all orders over $500, a 50% deposit is required with the balance due upon receipt of completed work.

Open Account – We are able to establish open accounts with Net 30 day terms for companies who have completed, and been approved, the L n L.  Failure of a company to pay within the stated terms is reason to return the account to prepaid status.

We accept American Express, Discover, Mastercard & Visa for prepaid orders and deposits.

Shipping Charges

 Purchaser shall be responsible for freight/COD/handling charges. 

Other Conditions of Sale

1. All claims MUST be made within 5 days after receipt of goods.

2. ACCEPTANCE:  All orders are subject to acceptance by Labels n Labels.

3. RETURN OF PRODUCT:  No returns accepted unless authorized in writing.

4. CANCELLATIONS:  Orders regularly entered cannot be cancelled except upon terms that will compensate Labels n Labels. Against loss.

5. OVER/UNDER RUNS:  Delivery and billing of not over ten percent (10%) more or less than quantities ordered constitutes filling the order under trade practices.

6. BLANKET/CONTRACT ORDERS:  Make and hold orders will have a maximum period to be completed of six (6) months from the time when the order is accepted by Labels n Labels. The make and hold/blanket contract orders will be automatically shipped/released at the end of the six (6) month time period if not called out.

7. TERMS & CONDITIONS:  Title to goods does not pass to buyer until funds are collected and/or cashed by Labels n Labels. Returned checks will be charge $25.00 per check.

8. DIES & ARTWORK: Ownership of all dies and artwork are retained by Labels n Labels.

9. SHIPPING CHARGES:  Purchaser shall be responsible for freight/COD/handling charges.  We ship either via DHL, TCS, Fed-Ex or UPS.

10. TAXES:  Should any tax be imposed by law, government agency, or board of equalization affect the merchandise billed, customer agrees to pay such tax in addition to the amount of each invoice in a timely manner.

11. COPYRIGHTED WORK:  In submitting copyrighted works for reproduction, the customer warrants that all necessary permissions have been obtained, and agrees to hold harmless and indemnify Labels n Labels. For all costs, expenses, attorney’s fees and judgments resulting from any claim of copyright infringement.

12. ADVERTISING & PROMOTION:  Purchaser grants permission to Labels n Labels to use production overruns and non-paid for product, for company advertising purposes.  The advertising can be in the form of brochures, print advertising or samples to assist in the development of future sales and marketing.  Labels n Labels shall not be liable for royalties or fees.  If any purchaser wishes to be excluded for any promotional uses by Labels n Labels a written communication is required to be received by the company at the time of manufacturing completion.  

Warranty

1. WARRANTY:  In no event shall Labels n Labels be responsible for claims beyond the replacement value of any defective rubber labels or in any way liable or responsible for damages of any manner whatsoever which may result from the use of the products.

2.LATE SHIPMENT:  No liability will be incurred by Labels n Labels due to late shipment.

3. The above constitutes the entire obligation of Labels n Labels with respect to warranty and supersedes all warranties which may have been previously given and is in lieu of all other warranties and guarantees whether expressed, implied or statutory.

4. No Salesperson, Representative or Agent of Labels n Labels is authorized to give any guarantee, warranty or make any representation contrary to the foregoing, unless authorized by Labels n Labels home office in writing.

5. SUITABILITY:  Labels n Labels is not responsible for any damage to our labels that occurs during dying or stonewashing, or any other process that involves washing with chemicals.   It is the customer’s responsibility to ensure that the materials which we offer are compatible with their requirements. 

6. ARTWORK AND/OR COLOR SWATCHES:  Please read artwork carefully, check the width and the length, confirm all words for spelling, confirm addresses and phone numbers, check for omissions.  Labels n Labels is not responsible for errors or omissions on approved signed or verbal proofs.